Expert
The 4 Factors of UX Maturity
4 main factors (and 12 subfactors) should be considered to assess an organization's #UX #maturity: strategy, culture, process, and outcomes.
Expert
Building a Winning UX Strategy Using the Kano Model - Jared Spool, at USI
The ultimate goal for user experience is that users enjoy using your product or service. Many companies use satisfaction as a metric for measuring their success. But satisfaction is really just the lack of frustration. You should be focused on what you can do to delight your users. Jared Spool uses the example of Apple delivering 200 new features every time a new product comes out. Multiplying features can be risky: it creates complexity and so lower the experience. Following Jared Spool smart companies analyze their users’ attitudes to realize they only use a few features. However, if a map service only provides basic features, it won’t provide a great user experience, you’ll only provide neutral satisfaction. The point is, for companies, to create generators of ecstasy: that’s where the value is. Saying “no” to new features, and focusing on what’s really providing value is hard to do for some companies. Jared Spool gives the advice to add value to existing features and not to create new ones every time.
Expert
Prioritize UX Findings by Severity
When reporting design issues after usability studies or heuristic evaluation, assign severity ratings based on a small set of criteria.
Expert
Can Market Research Teams and UX Research Teams Collaborate and Avoid Miscommunication?
The total customer journey and user experience quality will benefit from considering market research and user research to be highly related, and to integrate the two, instead of keeping different kinds of research teams from collaborating.Show less
Expert
Prioritization Matrices in UX Decision Making
Prioritization charts or matrices can help UX practitioners base important decisions on objective, relevant criteria instead of subjective opinions.
Junior
Can Market Research Teams and UX Research Teams Collaborate and Avoid Miscommunication?
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining e